Frequently Asked Questions

Everything you need to know about your Bratz order.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

Can I track my order in real-time?

Yes! Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

Are your materials sustainably sourced?

Bratz is committed to ethical fashion. We prioritize working with suppliers who adhere to fair labor practices and utilize eco-friendly fabrics whenever possible.